Our company’s contact information: Vargyas Petfood Kft. (tax number: 26616430-2-08, company registration number: 08-09-03062, community tax number: HU26616430, company statistical number: 26616430-4791-113-08). Phone: 06 20 363 8371; e-mail: info@cricksydog.com.



You can find all information about exchanging goods or returning goods here.



All orders are dispatched within 1-2 working days of receiving the order. Therefore, no changes can be made after ordering. All cancellation requests will be considered as soon as possible. If the order has not already been sent to our warehouse, we will process your cancellation if possible.

All e-mails relating to cancellations must have the title “cancel order” in the subject of the e-mail. Please include your full name and order number in the email. Cancellations that are not made in this way can unfortunately not be processed.



As we process and ship all orders as quickly as possible, we regret that we cannot accept changes of address after your order has been placed. However, all requests for a change of address will be checked as soon as possible. If your order has not yet been sent to our warehouse, we will process your cancellation if possible.

All e-mails relating to the change of address must be marked with the title “Change of address” in the “Subject” field of the e-mail. Please include your full name, order number and the new, correct delivery address in the email. We will do our best to update your information for you before your order is shipped. Address change emails that are not titled in this way cannot be processed.

Unfortunately, if your order is lost due to incomplete or incorrect address information, it is non-refundable. If you want a new delivery, you have to pay for it. If your order is returned to us due to incomplete or incorrect address information, it can be refunded. If you want a new delivery, you have to pay for it.



Once the order has been submitted, unfortunately we cannot change the shipping method or exchange / add products to your order.



Once your order is through customs inspection, it is the buyer’s / customer’s responsibility to contact local customs and arrange for customs clearance. Unfortunately, we cannot contact customs officials or refund orders that are rejected by local customs and returned to us. If necessary, we enclose all the necessary customs documents with every order.



If your package is marked “delivered” by the local post office but you have not yet received the physical shipment, it is up to the customer to contact the local post office to resolve the issue. If the local post office and the customer cannot fix the discrepancy, we are under no obligation to refund or resend the order. However, we will of course support you to be able to solve the situation with you.



7.1 The customer can choose from the following payment options:

OTP Simple Pay

Cash on delivery

7.1 Payment by SimplePay

I consent to my personal data stored on https://cricksydog.hu/ being used by Vargyas Petfood Kft. (Tax number: 26616430-2-08, extract from the commercial register: 08-09-03062, VAT number: HU26616430, statistical number: 26616430- 4791-113-08, location: 9330, Kapuvár, Osli u. 16.) to OTP Mobil Kft. The data passed on: family name, first name, country, telephone number, e-mail address. The objective of the data transfer: customer service support for users, confirmation of transactions and protection of users through fraud monitoring.

The repeated bank card payment (hereinafter referred to as “repeated payment”) is a function insured by Simplepay for accepting bank cards. This means that in the future, new payments can be initiated with the data provided during the registration transaction without having to enter the bank card data again. The repeated payment can be made without the contribution (in this case the buyer agrees to the repeated payment during the registration transaction) or with the buyer’s consent on a case-by-case basis.

The basis of the repeated payment is that the buyer expresses himself at the acceptance points (webshop interface or SimplePay payment interface) that he would like to use the repeated payment. It is important to know that the bank card details are not stored by SimplePay, but by the credit institution responsible for authentication in accordance with the regulations of the card company.

Caution (!): The storage of the bank card data takes place in accordance with the regulations of the card company. The bank card details are stored in the system by the authenticating bank during the registration transaction. The bank card details are not accessible to the merchant or to Simplepay.

There are two options for repeated payment:

1. One-time approval (recurring): With this option, the buyer agrees during the registration transaction that the dealer will initiate a repeated payment for the future sums. The buyer agrees that his bank account will be regularly debited with predetermined amounts.

2. Case-by-case approval (one-click): the buyer must approve the repeated transaction for each future payment. With this option, repeated payment is a convenience feature for the buyer that avoids having to enter the bank card details for each payment in the future.

The buyer is informed of the successful payment via the usual sources for conventional bank card payments. In view of the fact that in the case of repeated payment with one-time approval the buyer does not have to agree to the individual transaction, SimplePay assumes no responsibility for a wrongly or unlawfully initiated transaction by the merchant. In the event of wrongly or illegally initiated transactions, the merchant must take responsibility.

7.2 In the case of cash on delivery, the entire purchase price should be paid in cash to the messenger upon receipt of the ordered goods.


8. Place of jurisdiction

In business dealings with businesspeople and legal entities under public law, Budapest is agreed as the place of jurisdiction for all legal disputes about these terms and conditions and individual contracts concluded under their validity.


9. Changes to the General Terms and Conditions

We are entitled to unilaterally change these General Terms and Conditions – insofar as they are introduced into the contractual relationship with the customer – insofar as this is necessary to eliminate subsequent equivalence disruptions or to adapt to changed legal or technical framework conditions. We will inform the customer about an adjustment by notifying the content of the changed regulations. The change becomes part of the contract if the customer does not object to the inclusion in the contractual relationship in writing or in text form within six weeks after receipt of the notification of change.


10. Severability Clause

Should individual provisions of the contract including these provisions be or become ineffective in whole or in part, or should the contract contain an unforeseen gap, the validity of the remaining provisions or parts of such provisions shall remain unaffected. Instead of the ineffective or missing provisions, the respective statutory regulations apply.